Aged Care Providers – Support at Home Price Caps Deferred Indefinitely; New Consumer Protections Introduced
- Date of Change:
- 20 May 2026
- Takes Effect:
- To be confirmed
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Staying on top of compliance changes is important but it doesn’t have to be time consuming. We’ve translated this information into how it can simply be applied in your day-to-day operations and provided sample policies and procedures where applicable to help streamline this process. Save yourself hours trying determine what each change means and let us do the work for you!
This exclusive content is free to all members, and is particularly helpful for:
- Implementing these updates into your procedures & practices
- Being prepared for audit and demonstrating you are across industry changes
- Following best practice processes
Consider becoming a member today, and this message will be replaced by the know-how and resources to help your business thrive.
Provider Institute Best Practice Tip
Review your Support at Home pricing arrangements now, even though formal price caps have been paused. Ensure your prices are reasonable, clearly documented, linked to the cost of service delivery, and published correctly on My Aged Care and your website.
Providers should also review service agreements, price increase processes, monthly statement processes and internal audit arrangements. This will help demonstrate that pricing is transparent, agreed with participants, and supported by appropriate governance if questioned by the Department or the Commission.