SSRC Pack for NSW Providers Delivering Specialised Substitute Residential Care

What is SSRC?

Specialised Substitute Residential Care (SSRC) was previously known as Voluntary Out of Home Care (VOOHC). It is delivered in New South Wales and regulated by the NSW Office of the Children’s Guardian.

SSRC is an arrangement between a parent and an organisation for a child to receive care away from their usual home, for 3 or more nights in any 7-day period. The care must be:

• for respite
• for behaviour support or
• funded by the National Disability Insurance Scheme (NDIS).

Types of care that can be provided by SSRC services include:

• stays of 3 or more nights within a 7-day period in a group home, respite, hotel, or Airbnb environment (days do not need to be consecutive)
• overnight or short-term accommodation in a group home or respite environment
• overnight stays of 3 or more nights with another family in a ‘host family’ arrangement
• longer-term residential care
• camps of 3 or more nights that focus on respite or behaviour support and
• accommodation provided under the NSW Bail Assistance Program.

SSRC can be a one-off arrangement made in an emergency or involve frequent or long-term care.

These arrangements can be funded in several ways, including direct payment by families, the NSW Bail Assistance Program, or through the NDIS.

What does the Provider Institute’s SSRC Pack include?

The Pack includes:

• Policies and Procedures that meet the NSW Child Safe Standards and SSRC requirements. These can be used to complement existing Provider Institute NDIS policies and procedures, or as a standalone suite
• Supporting documents, including:
  • A Legislative References Schedule
  • A Quality Management System Register and
  • A Child Safe Code of Conduct template
• Other supporting documents that the policies and procedures refer to, including:
  • Complaints Register
  • Compliance Register
  • Continuous Improvement Plan
  • Incident Register – Client
  • Incident Report – Client
  • Risk Assessment Form
  • Risk Register
  • Staff Exit Interview Form
  • Staff Induction Checklist
  • Misconduct or Non-Performance Report
  • Staff Performance Improvement Plan Form
  • Staff Performance Review Form
  • Staff Position Description Template
  • Staff Training and Development Calendar
  • Staff Training and Development Register
  • Staff Training Evaluation Form
  • Staff Training Needs Self-Assessment Form
  • Staff Training Plan
  • Risk Assessed Roles and Worker Screening Register
  • Management Meeting Minutes
  • Initial Support Assessment Form
  • Participant Acknowledgement Form
  • Participant Consent Form
  • Participant Details Form
  • Participant Incoming Referral Form
  • Participant Risk Assessment
  • Participant Support Review Form
  • Feedback and Complaints Form
  • Participant Charter
  • Participant Handbook
  • Privacy Statement
  • Staff Code of Conduct
  • Staff Handbook

What happens after my purchase is complete?

All files will be provided to you for download immediately upon purchase completion. They will also be available to you at any time via the My Documents tab in your Provider Institute Account Dashboard.

Can Provider Institute tailor these documents to my individual business requirements?

Yes! Our team of consultants can tailor these documents for you. Please email us to request a quote.